Hi Maria,
Thank you for your feedback, and we're so sorry to hear the heavy wetter nappies haven't been working for your bub overnight. We genuinely want to get to the bottom of this for you.
We did receive your original email on 18 April and replied the following day asking a few follow up questions, including how many washes the nappies had been through and a photo of the heavy wetter + cover setup on bub.
Leaks in our heavy wetters almost always come down to fit (gaps around the legs or waist) or absorbency build up not yet being complete, so a fit photo on baby is the missing piece that helps us give you tailored advice rather than guessing.
Unfortunately we didn't hear back from you after that reply, so we weren't able to troubleshoot further. Your review states that you provided fit photos in your original email, but unfortunately you only sent a photo of your bubba eating, and a photo of a wet jumpsuit - neither of which will allow us to troubleshoot properly with you.
We'd really love another opportunity to help. If you're open to it, please reply to our email thread with a couple of photos of the nappy and cover on your bub (front and side) and we'll go from there. Our heavy wetters are designed to hold 12+ hours and we stand behind them, so we want to make this right.
So glad to hear the Originals 2.0 have been working beautifully in the meantime!
Mimi & Co
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