Shipping policy

Mimi & Co AU Pty Ltd Shipping Policy

Shipping Within Australia

We offer the following shipping options at checkout. Please read each option carefully before placing your order, as different services have different address requirements.

Standard Shipping ATL (Authority to Leave) - $13.99

Free for orders $200 and over within Australia.

Our standard service uses the most economical courier available, including Couriers Please, Aramex, DHL, and Direct Freight Express.

IMPORTANT: Standard Shipping cannot deliver to PO Boxes or Australia Post Parcel Lockers.

These address types are exclusively serviced by Australia Post. If you enter a PO Box or Parcel Locker address and select Standard Shipping, we will contact you to arrange an alternative. Please ensure your delivery address is a street address (residential or business) when selecting this option.

PO (Post Office) Boxes and PL (Parcel Lockers) - $16.99

This option uses Australia Post and is the only service that can deliver to PO Boxes and Australia Post Parcel Lockers. If your delivery address is a PO Box or Parcel Locker, you must select this option. Selecting Standard Shipping with a PO Box or Parcel Locker address will result in a delay while we contact you to resolve the address.

Express Shipping ATL (Authority to Leave) - $19.99

Faster delivery via express courier (typically Australia Post or Direct Freight Express). Express Shipping does not guarantee delivery by a specific date, but is the fastest option we offer. If your order is time-sensitive, we recommend selecting this option.

Note: not all express couriers can deliver to PO (post office) boxes or PL (parcel lockers). If this is the case we will contact you ASAP.

Selecting express courier at checkout does not decrease the time needed to pick and pack your order.

Australia Post ATL (Authority to Leave) - $16.99

Standard delivery via Australia Post to street addresses. This option is separate from the PO Boxes and Parcel Lockers service above.

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A Note on PO Boxes and Parcel Lockers

Australia Post Parcel Lockers and PO Boxes are Australia Post infrastructure and can only receive deliveries from Australia Post. Private couriers (Couriers Please, Aramex, DHL, etc.) are unable to deliver to these locations. This is an industry-wide restriction, not specific to Mimi & Co.

If you are unsure whether your address qualifies as a PO Box or Parcel Locker, please check before placing your order or contact us at support@mimiandco.com.au.

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International Shipping

We offer limited international shipping, with pricing calculated at checkout. For enquiries about specific countries, please email admin@mimiandco.com.au.

All international orders are sent as ATL (authority to leave).

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Order Dispatch

Orders are usually dispatched within 2-3 business days when items are in stock. During sale periods, please allow up to 3 additional business days for dispatch.

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Ownership and Responsibility

Once items are shipped, they become the property and responsibility of the buyer. You will be required to initiate any necessary investigations; however, we remain available to assist or provide evidence as needed. If items arrive damaged, please contact us within 3 days of receiving the order.

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Missing Packages After Confirmed Delivery

Our couriers provide documentation confirming delivery to the address provided. Some packages are sent with Authority to Leave. If a package is delivered under this arrangement and is later lost, stolen or damaged, Mimi & Co AU Pty Ltd is not liable.

If your package is missing after a confirmed delivery, please verify the designated delivery spot, check with neighbours or other household members, and if still not located, consider filing a theft report.

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Incorrect Shipping Address

Please ensure your shipping address is accurate before placing your order. Incorrect addresses will incur standard postage rates for reshipping. If you notice an error, contact us immediately so we can coordinate with the courier before dispatch.

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Backorders / Preorders

Backordering is available for some out-of-stock items. Orders containing backordered items are dispatched only once all items are available.

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Tracking

All couriers provide tracking. You will receive an email with your tracking number once your order is in transit.

Thank you for shopping with Mimi & Co. We are committed to getting your order to you as smoothly as possible.

Returns Due to Non-Delivery

Parcels Returned to Sender

In cases where a parcel is not signed for, picked up, or collected in time and is returned to us, the customer will be liable for the cost of return postage and return warehouse fees.

To have the parcel sent out again, the customer must cover the postage fees (including the "return to sender" fees paid by Mimi & Co AU Pty Ltd) plus any applicable warehouse fees. It is the customer's responsibility to ensure that their delivery details are correct and that they are able to receive or collect the parcel within the courier's specified timeframe.

If you choose not to have the parcel sent out again, the postage fees + return postage fees + all warehouse fees will be deducted from your total refund amount.

Additional Policy Clauses

Order Consolidation & Free Shipping

Orders placed separately cannot be combined post-submission. The free shipping threshold applies individually to each order. For example, if you submit multiple orders that together exceed $200 AUD, free shipping will not be applied unless each order independently meets the threshold.

Force Majeure

Mimi & Co is not liable for delays or failures to perform due to events beyond our control, including natural disasters, pandemics, government actions, strikes, or other unforeseen events (Force Majeure Events). In such cases, performance is suspended for the duration of the event.

Electronic Communications

All communications between you and Mimi & Co (including email, online forms, and digital notices) are considered valid and binding. Electronic records of all such communications will be maintained as part of the transaction.

Inquiries:

For questions or clarifications regarding returns, please email us at support@mimiandco.com.au.

Thank you for shopping with Mimi & Co AU Pty Ltd.

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Brilliant

I was so impressed with these pants! My daughter is 3.5 years old hated the potty so I was unsure about jumping straight into pants. One month on… Jasmine is now comfortably using the toilet. No accidents at bedtime. And more comfortable with number 2’s.
My daughter is very picky, cautious and needs to feel in control and safe.
These pants have been a godsend

The first nappy I reach for after wash day

Half of my nappy stash is now Mimi and Co and I'm hoping to replace the other 15 over too! I love the absorbency, ease of closure, the cutest designs in any MCN brand and MOST importantly, no leaks! Everyone recommends these nappies for a reason, trust me you won't regret it! My golden haired girl in her golden nappy for reference ☺️

Easy wipes

Easier than you think to convert to cloth wipes from disposable! These do such a much better job of cleaning up number 2’s than the disposables and they really are just so easy to incorporate into your routine.

Best nappies by far!

Mimi’s 2.0’s are the best! By far the best fitting nappy from a skinny newborn to chunky baby and then toddler years. The more slender wing design means they fit so much better than other brands. My only regret was not purchasing them sooner!

Perfect all rounder

High quality wet bag perfect for nappies or swim trips. Thick material that contains all moisture and smells. Great that it can hand off the pram!

No Leaks!

High quality design, I haven’t had any leaks!

These are really great for heavy wetters

These are really great for heavy wetters. Getting the fit can take a bit of practice but I never have any leaks!

Stunning print

I adore the Penny cloth nappy print!! It's become my favourite in our collection. After trying the bamboo terry inserts with this nappy, I don't think I can go back to the 'old' style inserts as nothing compares to the softness, flexibility, and moldability of bamboo terry. I feel like bub gets a much more comfortable fit with the bamboo terry inserts!

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