Mimi & Co AU Pty Ltd Shipping Policy

Order Dispatch:

Orders will usually be dispatched within 4-5 business days when items are in stock.

Ownership and Responsibility:

Once items are shipped, they become the property and responsibility of the buyer. However, should items arrive damaged or get misplaced, reach out to us within 3 days of receiving the order. We'll work with you to resolve any issues.

Missing Packages After Confirmed Delivery:

  • Proof of Delivery: Our couriers provide documentation confirming delivery. This indicates that the package was delivered to the address provided.

  • Authority to Leave: Our packages are automatically sent with "Authority to Leave". When packages have "authority to leave" and get lost or damaged post-delivery, Mimi & Co AU Pty Ltd is not liable. We recommend choosing a secure location for such deliveries.

  • Next Steps: If your package seems missing post-delivery:

    • Verify the delivery spot.
    • Check with neighbors or other household members.
    • If still not located, consider filing a theft report.

Shipping Address:

Ensure you provide an accurate shipping address. Incorrect addresses will incur standard postage rates for re-shipping. Should you spot an error, contact us immediately to coordinate with the courier.

Backorder Policy:

Backordering is available for out-of-stock items. Please note that orders with backordered items are dispatched once every item is available.

Shipping within Australia:

  • Standard Shipping: $10 flat rate for all Australian locations via Australia Post.
  • Express Shipping: Upgrade available to Express Post for an additional $5.

Shipping to New Zealand:

  • Standard Shipping: All locations in New Zealand via Australia Post's Standard International mail at prevailing rates.
  • Express Shipping: Upgrade available to International Express Post at standard rates.

International Shipping:

We offer limited international shipping. For inquiries on shipping to specific countries, please email


Both Australia Post and Sendle provide tracking. An email with the tracking number will be sent once your order is in transit.

Thank you for choosing Mimi & Co AU Pty Ltd!