Shipping

 

Mimi & Co AU Pty Ltd Shipping Policy

Shipping within Australia:

• Standard Shipping:
  $13.95 flat rate for all Australian locations. Free shipping is applied only if an individual order exceeds $200 AUD. Please note, orders cannot be combined after being placed. If you submit multiple separate orders, each order must individually meet the free shipping threshold.

• Express Shipping:
  $19.95 flat rate for all Australian locations.

• Australia Post Delivery Option:
  We offer an option for parcels to be delivered via Australia Post only at a flat rate of $16.95 with no free shipping threshold. Please note, if you are using a PO Box or a parcel locker, Australia Post must be used.

• Standard Service:
  Our standard service allows us to choose the most economical courier available, typically selected from Courier Please, Amamex, DHL, or Australia Post.

International Shipping:

We offer limited international shipping and price is calculated at checkout. For inquiries on shipping to specific countries, please email admin@mimiandco.com.au.

Order Dispatch:

Orders will usually be dispatched within 2-3 business days when items are in stock. During sale periods please allow up to 3 extra business days for dispatch. 

Ownership and Responsibility:

Once items are shipped, they become the property and responsibility of the buyer. You will be required to initiate any necessary investigations; however, we remain available to assist or provide evidence as needed. If items arrive damaged, please contact us within 3 days of receiving the order so we can work with you to resolve any issues.

Missing Packages After Confirmed Delivery:

• Proof of Delivery:
  Our couriers provide documentation confirming delivery, indicating that the package was delivered to the address provided.

• Authority to Leave:
  Some packages are automatically sent with "Authority to Leave." If a package is delivered under this arrangement and is later lost or damaged, Mimi & Co AU Pty Ltd is not liable. We recommend choosing a secure location for such deliveries.

• Next Steps:
  If your package appears to be missing after confirmed delivery, please:

  • Verify the designated delivery spot.
  • Check with neighbours or other household members.
  • If still not located, consider filing a theft report.

Shipping Address:

Please ensure you provide an accurate shipping address. Incorrect addresses will incur standard postage rates for re-shipping. If you notice an error, contact us immediately so we can coordinate with the courier.

Backorder Policy:

Backordering is available for some out-of-stock items. Please note that orders with backordered items are dispatched only once all items are available.

Tracking:

All of our couriers provide tracking services. An email with your tracking number will be sent once your order is in transit.

Thank you for choosing Mimi & Co AU Pty Ltd. We appreciate your business and are committed to providing you with the best service possible.