Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at admin@mimiandco.com.au.

If your return is in relation to a faulty product, and we require you to send the product back, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

If your return is in relation to change of mind, the customer will be liable for the return postage fee. 


You can always contact us for any return question at admin@mimiandco.com.au.


Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items 
Certain types of items cannot be returned, like used sanitary items and custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale or clearance items and gift cards.


Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Mimi & Co Gift Card - Mimi & Co (5717701918876)

Mimi & Co Gift Card

Regular price$10.00
/
Tax included. Shipping calculated at checkout.

Offering a e-gift voucher is the perfect option to extend to friends and families!

Vouchers are valid for 3 years from purchase date.

When you purchase an online e-gift voucher, you will receive an email containing a unique e-gift card code to your nominated email address. This email can then be be forwarded to the gift recipient with your special message.

To redeem an e-gift voucher enter the unique gift card code at checkout. E-gift vouchers can be redeemed in total or used as part payment.

Lost or stolen e-gift cards: Treat your gift cards and vouchers like cash. Lost and stolen e-gift cards will not be replaced or refunded.

Lost your gift card or voucher pin please email us directly for more information.

Please don't hesitate to email us directly if you have any queries!

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